| 19 Jan 2009 |
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| 11:00 - 11:30 |  | The role of secure payments within Hotel Checkin/out kiosk systems Carine Lebrun, Managing Director, Ariane Systems UK Rohit Patni , EVP Sales and Marketing, YESpay International Hall 12 - Hostec Seminar Theatre |
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| 12:00 - 12:30 |  | Virtual Worlds and The Hospitality Industry
Virtual Training for Hotels David Wortley, Director, The Serious Games Institute Hall 12 - Hostec Seminar Theatre |
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| 13:00 - 13:30 |  | Online is Inline
E-based learning for the hotel industry Sean Wheeler, Group Director of People Development, Malmaison Hotels Hall 12 - Hostec Seminar Theatre |
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| 14:00 - 14:30 |  | 21st Century Purchasing
Technological Purchasing Glen Combe, Client Purchasing Controller, Amphire iTradeNetwork Hall 12 - Hostec Seminar Theatre |
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| 15:00 - 15:30 |  | On The Go
Accessing offers and locations via your mobile, the use of mobile technology in the industry and the changing demands of the mobile consumer. Marko Balabanovic, Head of Innovation, lastminute.com Hall 12 - Hostec Seminar Theatre |
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| 20 Jan 2009 |
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| 10:45 - 11:15 |  | Micros Fidelio Client Case Study
Expand your dining room Justin Hollins, Strategic Account Manager, EAME Hall 12 - Hostec Seminar Theatre |
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| 11:15 - 11:45 |  | Micros Fidelio Client Case Study
How little is too little? Rupert Gutteridge, Sales Director, Central Systems, EAME Hall 12 - Hostec Seminar Theatre |
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| 12:00 - 12:30 |  | People Buy People - But will they Buy You?
If you're not on Facebook - you don't exist! How to use online social networks to win more sales. Philip Calvert, MD, Philip Calvert Hall 12 - Hostec Seminar Theatre |
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| 13:00 - 13:30 |  | Protecting Profits in Challenging Times
Protecting your profits in challenging economic times Declan Monahan, Marketboomer International Hall 12 - Hostec Seminar Theatre |
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| 13:45 - 14:15 |  | No More Empty Chairs
How online marketing can help restaurants fill their empty chairs through search engine marketing, partner marketing and websites. David Norris, COO, Livebookings Hall 12 - Hostec Seminar Theatre |
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| 14:30 - 15:00 |  | Property Management Systems
Using technology to streamline operations and Increase Revenue- A Case Study on DeVere Venues. Joanne Stanford, Director of Information Technology at The Alternative Hotel Group Ltd, The Alternative Hotel Group Ltd Hall 12 - Hostec Seminar Theatre |
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| 21 Jan 2009 |
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| 12:00 - 12:30 |  | Temperature Control
Temperature Measurement to aid Risk Management Mark Hill, National Sales Manager, Comark Ltd Hall 12 - Hostec Seminar Theatre |
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| 13:00 - 13:30 |  | Digital TV Switchover, the Urgency!
Digital TV isn’t the future, it is here! What’s worrying is the number of hotels that haven’t taken steps for the digital switchover. This is urgent with transmitters covering Wales, Granada, Border and West County regions switching off analogue transmissions in 2009. Come and find out what your options are. Gerry Raby, Forbes Hall 12 - Hostec Seminar Theatre |
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